Press releases

More than a third of NHS investigations regarding allegations of avoidable harm or avoidable death were inadequate and failed to identify when something had gone wrong, according to a review carried out by the Parliamentary and Health Service Ombudsman. The...

A vulnerable patient with suicidal thoughts was found dead in a river after being let down by two trusts in East Anglia, an investigation by the Parliamentary and Health Service Ombudsman found. The man went to Norfolk and Norwich University...

The Parliamentary and Health Service Ombudsman is today urging dentists to be clearer with patients about charging to help avoid confusion about costs. Over the past two years it identified 27 cases where confusion about dental charging was an issue...

The Parliamentary and Health Service Ombudsman Service is today calling on past, present and future service users and the organisations it investigates to provide feedback on its service to help develop its service charter. This is the start of a...

New data reveals that since April 2014 the PHSO has upheld hundreds more complaints than in previous years.