Press releases

Community faces separation after their only chance to remain together was squandered by HS2 Ltd

27 November 2015

A small, tight-knit community was denied the chance to stay together due to a catalogue of errors by HS2 Ltd, an investigation by the Parliamentary and Health Service Ombudsman has found. A group of six families, from Staffordshire, whose homes...

Press releases

Ombudsman seeks help from the public as it draws up a new service charter

25 November 2015

The Parliamentary and Health Service Ombudsman is asking people to help shape its new service promises in a public consultation, which opened today. It has been developed following extensive conversations with people about their experiences and expectations of the service...

Press releases

New report shines a light on major failures at the Home Office in dealing with immigration and border-related issues

10 November 2015

Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ten complaints about the Home Office, according to a new report published today. The top reason for the complaints were...

Press releases

Ombudsman reveals wide range of public service failures across NHS in England and UK government departments

22 October 2015

Too many unresolved complaints are being taken to the Parliamentary and Health Service Ombudsman which could have been resolved by public services locally, meaning that people are left waiting longer for answers and that much needed service improvements are delayed...

Press releases

New report sheds light on top hospital complaints investigated by the Parliamentary and Health Service Ombudsman

22 September 2015

A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor...

Press releases

Ombudsman’s report shines a light on human cost of poor public service in the NHS in England and UK government departments

19 August 2015

A new Parliamentary and Health Service Ombudsman report shows the impact public service failures and poor complaint handling in the NHS in England and UK government departments can have on the public. The report contains 121 summaries of complaints which...

Press releases

Ombudsman’s report highlights poor complaint handling and service failures across the NHS in England and UK government departments

17 June 2015

The Parliamentary and Health Service Ombudsman has published a report containing a snapshot of summaries of the complaints it has investigated over a two month period, during which it upheld 41% of the complaints it investigated. The report contains summaries...

Press releases

Only one in three people complain to a public service when they are unhappy, according to new research

13 June 2015

New research published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should. The research by the Parliamentary & Health Service Ombudsman service...

Press releases

Vulnerable woman who had both legs amputated, receives £27,000 after wrongly forced to fund her own care

29 May 2015

The joint investigation by the Parliamentary and Health Service Ombudsman and the Local Government Ombudsman found the woman was left without the right care package for more than a year, because of a dispute between Sheffield City Council and Sheffield...

Press releases

Too many people dying without dignity, Ombudsman service report finds

20 May 2015

End of life care could be improved for up to 355,000 people a year in England, according to a report published today by the Parliamentary and Health Service Ombudsman. The report highlights tragic cases where people's suffering could have been...

Press releases

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