Press releases

A woman has been repaid over £37,000 after England’s health Ombudsman found that a healthcare provider failed to properly assess and fund her mother’s care. The Parliamentary and Health Service Ombudsman (PHSO) is urging Integrated Care Boards (ICB) to learn...

A woman had to be tested for HIV after a doctor performed an intimate exam with a swab that had already been used on another person’s genitals. England’s Health Ombudsman, who investigated the incident, is urging GPs to be vigilant...

Integrated Care Systems are not doing enough to put the vulnerable people they support at the heart of what they do, according to a new report issued jointly by the Local Government and Social Care Ombudsman and the Parliamentary and...

Ombudsman Rebecca Hilsenrath has written to NHS wheelchair services provider AJM Healthcare to share her concerns following a sharp increase in complaints about the company. Since 2023, PHSO has seen a rise in complaints about AJM Healthcare, related to: people...

The Charity Commission failed to properly handle serious safeguarding concerns relating to sexual exploitation at a charity, the Parliamentary Ombudsman has found. Lara Hall, 35, complained that the Commission failed to appropriately respond to her concerns about her sexual exploitation...

A woman had unnecessary surgery to remove her breast implants after doctors wrongly told her that one had ruptured, according to an investigation by England’s NHS Ombudsman. The 70-year-old, who wishes to remain anonymous, had been experiencing pains in her...

A man who suffered a psychotic episode which lasted for weeks was not fully informed about potential extreme side-effects of taking steroids medication, England’s health service Ombudsman has found. Andrew Holland was prescribed steroids in early January 2022 by Manchester...

The Ombudsman has written to the Minister for Mental Health, Maria Caulfield MP, outlining his concerns over the lack of progress in eating disorder services which is causing avoidable harm. In his letter, the Ombudsman warns that patients are being...

A comprehensive investigation by the Parliamentary and Health Service Ombudsman has found that thousands of women may have been affected by DWP’s failure to adequately inform them that the State Pension age had changed.  The 1995 Pensions Act and subsequent legislation...

A change in how British people and health professionals talk about death is needed to avoid delays in crucial conversations about end-of-life care, resulting in traumatic consequences for patients and their families, England’s Health Ombudsman has warned.  In a new...