News

The Parliamentary and Health Service Ombudsman (PHSO) has called on Parliament to hold the Charity Commission to account after it failed to comply with recommendations following an investigation into its handling of concerns about sexual abuse. PHSO investigated two cases...

Today, the Government has published Dr Penny Dash's review of patient safety across the health and care landscape in England. Rebecca Hilsenrath KC (Hon), Chief Executive of PHSO, said: "Disentangling the complex and overlapping world of patient safety organisations will...

The Government has published it's 10 Year Health Plan for England, which sets out its ambitions for the future of the NHS. Commenting on the plan, PHSO's Chief Executive Officer Rebecca Hilsenrath said: The Government’s ambition to put patient experience...

England’s Health Ombudsman has warned of concerns about the diagnosis and care of stroke patients after the number of its investigations rose by two-thirds. The Ombudsman is urging clinicians to act quickly when they suspect a stroke, even if the...

Paula Sussex has been appointed Parliamentary and Health Service Ombudsman (PHSO) by His Majesty King Charles. Paula, a graduate of the London Business School and a trained barrister, will take up the role from 1 August 2025. Arrangements are now...