News

Paula Sussex has been appointed Parliamentary and Health Service Ombudsman (PHSO) by His Majesty King Charles. Paula, a graduate of the London Business School and a trained barrister, will take up the role from 1 August 2025. Arrangements are now...

Rebecca Hilsenrath’s tenure as interim Ombudsman ended on 31 March 2025 and she will return to her role as Chief Executive. We are currently awaiting news on the appointment of a permanent Ombudsman. Our dedicated staff remain committed to delivering...

Repeated failings in the way scans are read are leading to delays in cancer diagnosis, unnecessary operations and avoidable deaths, England’s Health Ombudsman has warned. Since publishing a report four years ago which highlighted mistakes in the way digital images...

Thousands of students have been hit by a system error from the Student Loans Company (SLC) which meant their loans were not written off, the Parliamentary Ombudsman has found. The Ombudsman has called on the SLC to make improvements to...

The family of a man who died in hospital only discovered after his death that a Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) order had been put in place. An investigation by the Parliamentary and Health Ombudsman (PHSO) found that Barts...