News
Ombudsman’s investigation triggers coroner’s inquest into young father’s death
14 July 2026
A family is a step closer to getting answers to why Karl Lee, a father from Nottingham, died while in hospital, after an Ombudsman investigation compelled a coroner to carry out an inquest into his death. Karl, 32, died after...
Press releases
Ombudsman comments on the passing of the Hillsborough Law through the House of Commons
14 July 2026
The Hillsborough Law legislation has passed through the House of Commons. The Parliamentary and Health Service Ombudsman, Paula Sussex said: “The passing of the Hillsborough Law through the House of Commons is an important step towards a culture where citizens...
Media statements
Gaps in NHS dentistry and confusion about care left patients in unnecessary pain
9 July 2026
Gaps in NHS dental services and confusion over responsibility of care left patients in pain and without appropriate treatment, the Parliamentary and Health Service Ombudsman (PHSO) has found. In one case, a woman waited eight years for treatment for broken...
Press releases
NHS reforms must support focus on compassionate communication for end of life patients
7 July 2026
Good communication is essential to delivering high-quality, compassionate end of life care, says new Ombudsman report. Government is urged to prioritise end of life care as part of its 10 Year Plan reforms by prioritising it in the roll out...
Press releases
Ombudsman comments on Nottingham University Hospitals NHS trust review
24 June 2026
Donna Ockenden has published her review into Nottingham University Hospitals NHS trust . Commenting on the report, Parliamentary and Health Service Ombudsman Paula Sussex said: “This report adds to an overwhelming body of evidence that maternity services are failing women...
Media statements