‘Your life in the UK will become increasingly difficult’ - Windrush generation man wrongfully threatened with removal from UK, Ombudsman finds
8 June 2021
A man who had lived legally in the UK since 1962 had his passport confiscated and was threatened with forcible removal from the UK, the Parliamentary and Health Service Ombudsman (PHSO) has found. Mr V was a Jamaican national who...
HS2 Ltd failed to properly communicate and engage with family, says Ombudsman
27 May 2021
HS2 Ltd (HS2) failed to properly engage and communicate with a member of the public over the sale of their family home to make way for the line and repeatedly mismanaged the case, according to a Parliamentary and Health Service...
Ombudsman shines a light on service failures across the public sector
29 April 2021
Too many people who complain about public service failures are not getting the answers they need and are being forced to bring their unresolved complaints to the Parliamentary and Health Service Ombudsman (PHSO). Today PHSO has begun to routinely publish...
Ombudsman comments on HSIB's patient safety learning report
14 January 2021
Commenting on the Healthcare Safety Investigation Branch (HSIB) report Support for NHS staff following patient safety incidents, Rob Behrens, Parliamentary and Health Service Ombudsman, said: This report highlights the importance of developing an open culture in the NHS where staff...
NHS continuing healthcare failing to provide care for most vulnerable, says Ombudsman
4 November 2020
Vulnerable people with complex care needs are footing the bill for care that should be covered by the NHS, according to a new report by the Parliamentary and Health Service Ombudsman (PHSO). Incorrect and delayed decisions about NHS-funded care packages...