Ombudsman comments on Age UK report on failing safety net for older people
5 September 2018
Commenting on Age UK's new report on how the safety net for older people living at home is failing, ahead of their For Later Life conference, Parliamentary and Health Service Ombudsman Rob Behrens said: ' We know from our casework...
Ombudsman's comment on HSIB mental health investigation report
10 July 2018
Today, Tuesday 10 July 2018, HSIB has published a mental health investigation report about a vulnerable young man who committed suicide while transitioning from child and adolescent to adult mental health services. The report says that poor co-ordination between services,...
Grandmother’s painful death from cancer was avoidable, Ombudsman finds
22 May 2018
A 73-year-old grandmother’s death from bladder cancer was avoidable, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found. She died following a hospital’s nine-month delay to diagnose her. An inadequate local investigation failed to recognise this, and...
Ombudsman responds to NHS Improvement patient safety announcement
26 April 2018
In response to NHS Improvement’s announcement on trusts identifying deteriorating patients sooner, Parliamentary and Health Service Ombudsman Rob Behrens said: We welcome NHS Improvement’s announcement today. Too many people are still dying of infections, particularly sepsis, due to a failure...
NHS failing patients with mental health problems
20 March 2018
Vulnerable patients with mental health conditions are being badly let down by the NHS, causing them and their families needless suffering and distress, according to a Parliamentary and Health Service Ombudsman report published today. The Ombudsman has also found that...