Ombudsman Rob Behrens comments on CQC State of Care report
20 October 2023
Ombudsman Rob Behrens comments on the report released today by the Care Quality Commission (CQC) which assesses health and social care in England. The report found that workforce pressures have escalated. The number of people on waiting lists for treatment...
Media statements
Ombudsman Rob Behrens outlines Sciensus complaint handling concerns
17 October 2023
The Ombudsman has written to homecare medicine provider, Sciensus, outlining his concerns about complaints PHSO has received about its complaint handling, and issues complainants have experienced with its service. In his letter, the Ombudsman asks Sciensus to urgently review how...
Media statements
Ombudsman Rob Behrens responds to Proposals for a 21st Century Justice System
9 October 2023
Ombudsman Rob Behrens responds to The Law Society publishing Proposals for a 21st Century Justice System, a report on changes to the civil justice system which would improve access to justice. Rob Behrens said: “When things go wrong in public...
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GP mistakes led to patient suffering a stroke and going blind
4 October 2023
Doctors missed a man’s stroke which led him to suffer another one and go temporarily blind. The man said that the experience had changed him from ‘an outgoing social person, to a sheltered man living in fear that he is...
Press releases
Ombudsman's response to the Norfolk and Suffolk NHS Foundation Trust
4 October 2023
The Ombudsman has written to the Norfolk and Suffolk NHS Foundation Trust, following the Trusts appearance before the Norfolk Health Overview and Scrutiny Committee. The Committee met to consider the findings of a report into the way the Trust recorded...
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