News

A woman had to be tested for HIV after a doctor performed an intimate exam with a swab that had already been used on another person’s genitals. England’s Health Ombudsman, who investigated the incident, is urging GPs to be vigilant...

Integrated Care Systems are not doing enough to put the vulnerable people they support at the heart of what they do, according to a new report issued jointly by the Local Government and Social Care Ombudsman and the Parliamentary and...

Ombudsman Rebecca Hilsenrath has written to NHS wheelchair services provider AJM Healthcare to share her concerns following a sharp increase in complaints about the company. Since 2023, PHSO has seen a rise in complaints about AJM Healthcare, related to: people...

The Charity Commission failed to properly handle serious safeguarding concerns relating to sexual exploitation at a charity, the Parliamentary Ombudsman has found. Lara Hall, 35, complained that the Commission failed to appropriately respond to her concerns about her sexual exploitation...

A woman had unnecessary surgery to remove her breast implants after doctors wrongly told her that one had ruptured, according to an investigation by England’s NHS Ombudsman. The 70-year-old, who wishes to remain anonymous, had been experiencing pains in her...