Ombudsman welcomes midwifery law change
13 January 2017
Parliamentary and Health Service Ombudsman Julie Mellor said: Today our recommendations on midwifery regulation have become reality, improving the safety of mothers and babies. Separating midwifery supervision and regulation will remove a significant conflict of interest. This legal milestone would...
Julie Mellor welcomes new Local Government Ombudsman
11 January 2017
Parliamentary and Health Service Ombudsman, Julie Mellor, said: We are delighted that Michael King has been appointed as the new Local Government Ombudsman. He brings a wealth of experience and outstanding vision to the role, ultimately helping to bring justice...
Ombudsmen issue report showing benefits of integrating health and social care complaints investigations
22 December 2016
Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new report by the Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO). Published today, the report explains...
Ombudsman upholds three in four complaints about the Home Office, report reveals
21 December 2016
Incorrect decisions, delays and wrong advice are the top reasons for the Parliamentary and Health Service Ombudsman upholding the highest proportion of complaints about the Home Office than any other government department, a report published today reveals. The report outlines...
Ombudsman comment on CQC review of NHS investigations into deaths
13 December 2016
Following the Care Quality Commission’s (CQC) review of NHS investigations into deaths published today, the Parliamentary and Health Service Ombudsman can reveal that it has upheld 338 complaints into avoidable deaths in 2016 to date, compared to 306 complaints in...