How we have helped others

Every day we help people who feel they have been let down by the NHS in England, UK government departments and other UK public organisations. Here are the stories of some of the people we have helped.

You can also browse and search our casework decisions.

Man lost chance for potentially life-saving treatment after hospital failed to diagnose cancer

Avoidable death of woman after delay to brain tumour surgery

Ex-pat grandad died on holiday after doctors missed stroke

Motorcyclist wrongly denied the right driving licence

Man died after catalogue of hospital failings

Foreign Office failings mean no justice for woman assaulted overseas

Legal Aid Agency processes had unfair outcomes for vulnerable people

Woman missed out on benefits because of DWP error and denied compensation

Home Office wrongly tried to remove Windrush generation grandfather

Family paid over £250,000 for care that should have been covered by the NHS

Windrush applicant waited over a year to be rejected

Child Support Agency failed to ensure a parent got £10,000 in child support arrears

Poor communication and delays left people not knowing whether they could drive

Trust missed insulin dose, leading to diabetic ketoacidosis and heart attack

Failures in communication caused lost income for sea bass fishers

Woman’s death at mental health hospital was avoidable

Failure to operate on twisted bowel led to man's death

Baby’s death from heart defect was avoidable

Man not told lung cancer was terminal

Man died after excessive wait for cancer treatment

Boy’s life put at risk after Trust withdrew specialist care

Afghan family reunited after complaint about Passport Office resolved

Surgical error caused unnecessary pain, scarring and avoidable second surgery

Family of murder victim failed by probation provider

Avoidable eye removal surgery after failure to treat infection

Avoidable death of woman following routine hip operation

Elderly man with Alzheimer’s died after being left without a carer overnight

Delay in returning passport meant missed holiday

Avoidable death of woman after delayed diagnosis and poor management of sepsis

Avoidable death of woman after nine month delay in cancer diagnosis

Man in debt after Jobcentre Plus failed to tell him benefit rules

Ambulance delay added to distress after home birth complications