Publications

From 1 October 2026 we are the Public Service Ombudsman. Publications from before this date use our previous name of Parliamentary and Health Service Ombudsman.

An investigation into HS2’s failure to communicate with a family about acquiring their home

27 May 2021

This investigation report found that HS2 failed to properly engage and communicate with a complainant over the sale of their family home to make way for the trainline.

Reports about government

PHSO responds to Health and Social Care Committee's inquiry on the Health White Paper

19 April 2021

PHSO responds to Health and Social Care Committee's inquiry on the Integration and Innovation White Paper

Consultation responses

Performance against our Service Charter 2020/21 Quarter 3 (October to December)

29 March 2021

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2020.

Performance against our Service Charter 2020/21 Quarter 2 (July to September)

27 March 2021

Performance against our Service Charter 2020/21 Quarter 1 (April to June)

25 March 2021

Performance against our Service Charter 2019/20 Quarter 4 (January to March)

24 March 2021

Continuing Healthcare Report - Cover image

Report on NHS Complaint Standards consultation

24 March 2021

This report captures the responses to the public consultation on the Complaint Standards for the NHS and explains what we have done in response to the feedback.

Corporate publications

Performance against our Service Charter 2019/20 Quarter 3 (October to December)

23 March 2021

Continuing Healthcare: Getting it right first time

2 November 2020

This report highlights the learning from a sample of 60 cases. Ten of these cases are included as case study examples. These cases reveal important learning about the way CCGs have been applying national guidance about NHS CHC.

Reports about NHS

Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (Executive Summary)

15 July 2020

Reports about NHS

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