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NHS Complaint Standards: 2021-2022 pilot evaluation report
30 March 2023
Following the release of the NHS Complaint Standards in early 2021, we ran a pilot with several NHS organisations between 2021-22 to develop supporting materials, training and guidance that would help the NHS to embed the Standards in its work.
Reports about NHS
PHSO survey: complaining about the NHS during the coronavirus pandemic
6 October 2022
The coronavirus pandemic had an unparalleled impact on NHS services and on the people who use them. In August 2022, PHSO carried out research to better understand what impact the pandemic had on public attitudes towards complaining about the NHS.
Consultation responses
Complaints to the Parliamentary and Health Service Ombudsman, 2021-22
5 September 2022
The data published here includes information about the complaints received and the decisions made on those complaints in relation to the NHS in England and in relation to UK Government Departments and other public services in 2021-22.
Corporate publications
The Ombudsman's Annual Report and Accounts 2021 - 2022
15 July 2022
Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications