Publications

The International Ombudsman Institution (IOI) carried out an independent review of the Parliamentary and Health Service Ombudsman.

Our written evidence submission for pre-legislative scrutiny of draft Mental Health Bill. In our submission we discuss our broad support of the measures in the Bill.

Our investigation into how the Hounslow Clinical Commissioning Group (CCG) processed the CHC funding and Personal Health Budget (PHB) for his father, Mr Q. He complained that the CCG did not provide the correct level of care to meet Mr Q’s assessed needs.

The coronavirus pandemic had an unparalleled impact on NHS services and on the people who use them. In August 2022, PHSO carried out research to better understand what impact the pandemic had on public attitudes towards complaining about the NHS.

The data published here includes information about the complaints received and the decisions made on those complaints in relation to the NHS in England and in relation to UK Government Departments and other public services in 2021-22.

Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

PHSO's written evidence to the Joint Committee on Human Rights for their inquiry into the creation of a Human Rights Ombudsperson.

Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Our written evidence to the Joint Committee on Human Rights' inquiry on protecting human rights in care settings. This evidence details our cases in relation to human rights, along with outlining how access to justice can be improved.

This paper marks and celebrates the launch of important development initiatives including a revised Peer Review process, at the European IOI Congress in Athens in May 2022.