One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
This report highlights the independent research carried out by IFF Research with members of the voluntary pressure group, PHSO the Facts. The aim was to find out what they thought needs to change in our organisation.
Our 2013-2014 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.