Publications
Survey of experiences of NHS mental health care in England
19 February 2020
Our survey asked people about their experiences of using NHS mental health services in England. The survey results show that people continue to experience the five common failings we identified in our Maintaining Momentum report.
Reports about NHS
Performance against our Service Charter 2019/20 Quarter 2 (July to September)
14 January 2020
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2019.
Corporate publications
Report of a review into PHSO’s handling of Mr Nic Hart’s case from August 2014 to December 2017
9 January 2020
This report sets out the findings of our review into the way we handled Mr Nic Hart’s complaint about the NHS care and treatment of his daughter, and subsequent investigation.
Reports about NHS
Complaints about the NHS in England: Quarter 1 2019-20
18 December 2019
This report presents statistics on complaints about the NHS in England (Quarter 1 2019-20).
Reports about NHS
Our business plan 2019-20
22 November 2019
Our plan sets out how we intend to deliver against the second year of our three year strategy.
Corporate publications
Performance against our Service Charter 2019/20 Quarter 1 (April to June)
28 October 2019
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from April to June 2019.
Corporate publications
Briefing for peers on the Health Service Safety Investigations Bill
25 October 2019
We have briefed peers ahead of the Second Reading of the Health Service Safety Investigations Bill in the House of Lords.
Consultation responses
Complaints about the NHS in England Quarter 4 2018-19
8 August 2019
This report presents statistics on complaints about the NHS in England (Quarter 4 2018-19).
Reports about NHS
Annual report and accounts 2018-2019
22 July 2019
Our 2018-2019 annual report and accounts gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports and accounts before Parliament each year.
Corporate publications