Publications

From 1 October 2026 we are the Public Service Ombudsman. Publications from before this date use our previous name of Parliamentary and Health Service Ombudsman.

Complaints about UK government departments and agencies 2017-18

17 December 2018

In 2017-18, we handled 6,606 complaints from the public about government departments, their agencies and other UK public organisations.

Reports about government

Performance against our Service Charter 2018/19 Quarter 2 (July to September)

13 December 2018

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2018.

Performance against our Service Charter 2018/19 Quarter 1 (April to June)

11 October 2018

Corporate publications

Performance against our Service Charter 2017/18 Quarter 4 (January to March)

11 July 2018

Corporate publications

Maintaining momentum: driving improvements in mental health care

15 March 2018

This report highlights failings in NHS mental healthcare services, and the devastating human impact on patients and their families. The findings provide fresh impetus to deliver on the Five Year Forward View.

Reports about NHS

Performance against our Service Charter 2017/18 Quarter 3 (October to December)

9 March 2018

Corporate publications

Performance against our Service Charter 2017-18 Quarter 2 (July to September 2017)

19 December 2017

Corporate publications

Ignoring the alarms: How NHS eating disorder services are failing patients

8 December 2017

Report of an investigation that found that Averil Hart's tragic death from anorexia would have been avoided if the NHS had cared for her appropriately. The report highlights 5 areas of focus to improve eating disorder services.

Reports about NHS

Performance against our Service Charter 2017-18 Quarter 1 (April to June 2017)

6 October 2017

Corporate publications

Performance against our Service Charter 2016-17 Quarter 4 (January to March)

10 July 2017

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