Publications

Performance against our Service Charter 2019/20 Quarter 2 (July to September)

14 January 2020

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2019.

Corporate publications

Report of a review into PHSO’s handling of Mr Nic Hart’s case from August 2014 to December 2017

9 January 2020

This report sets out the findings of our review into the way we handled Mr Nic Hart’s complaint about the NHS care and treatment of his daughter, and subsequent investigation.

Reports about NHS

Complaints about the NHS in England: Quarter 1 2019-20

18 December 2019

This report presents statistics on complaints about the NHS in England (Quarter 1 2019-20).

Reports about NHS

Our business plan 2019-20

22 November 2019

Our plan sets out how we intend to deliver against the second year of our three year strategy.

Corporate publications

Performance against our Service Charter 2019/20 Quarter 1 (April to June)

28 October 2019

Corporate publications

Briefing for peers on the Health Service Safety Investigations Bill

25 October 2019

We have briefed peers ahead of the Second Reading of the Health Service Safety Investigations Bill in the House of Lords.

Consultation responses

Complaints about the NHS in England Quarter 4 2018-19

8 August 2019

This report presents statistics on complaints about the NHS in England (Quarter 4 2018-19).

Reports about NHS

2018-2019 annual report and accounts image

Annual report and accounts 2018-2019

22 July 2019

Our 2018-2019 annual report and accounts gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports and accounts before Parliament each year.

Corporate publications

Second PHSO investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement

18 July 2019

This is the report of our second investigation into the Care Quality Commission’s (CQC) regulation of the Fit and Proper Persons Requirement (FPPR).

Reports about NHS

Performance against our Service Charter 2018/19 Quarter 4 (January to March)

3 July 2019

Corporate publications