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Learning from mistakes
18 July 2016
An investigation report into how the NHS failed to properly investigate the death of a three-year old child.
Reports about NHS
An opportunity to improve
18 March 2016
We want to use our own experience of investigating complaints about GP practices to help the NHS support general practice to do better.
Reports about NHS
Complaints about acute trusts 2014-15
15 October 2015
This report details the information we have collected about complaints involving acute trusts in England in 2014‑15.
Reports about NHS
Dying without dignity
20 May 2015
End of life care could be improved for up to 355,000 people a year in England, according to a report published today by the Parliamentary and Health Service Ombudsman
Reports about NHS
My expectations for raising concerns and complaints
18 November 2014
This vision aims to align the health and social care sector on what good looks like from the user perspective when raising concerns and complaints about health and social care.
Reports about NHS
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