Reports about NHS

Complaints about the NHS in England Quarter 4 2018-19

8 August 2019

This report presents statistics on complaints about the NHS in England (Quarter 4 2018-19).

Reports about NHS

Second PHSO investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement

18 July 2019

This is the report of our second investigation into the Care Quality Commission’s (CQC) regulation of the Fit and Proper Persons Requirement (FPPR).

Reports about NHS

Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust

12 June 2019

Reports about NHS

Complaints about the NHS in England Quarter 3 2018-19

8 April 2019

This report presents statistics on complaints about the NHS in England (Quarter 3 2018-19).

Reports about NHS

The roles of the Parliamentary and Health Service Ombudsman and NHS Resolution: Information for NHS trusts

1 February 2019

This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.

Reports about NHS

Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement

19 December 2018

Reports about NHS

Complaints about the NHS in England: Quarter 2 2018-19

17 December 2018

This report presents statistics on complaints about the NHS in England from July to September 2018 (Quarter 2 – 2018-19).

Reports about NHS

Complaints about the NHS in England: Quarter 1 2018-19

4 September 2018

This report presents statistics on complaints about the NHS in England from April to June 2018 (Quarter 1).

Reports about NHS

Maintaining momentum: driving improvements in mental health care

15 March 2018

This report highlights failings in NHS mental healthcare services, and the devastating human impact on patients and their families. The findings provide fresh impetus to deliver on the Five Year Forward View.

Reports about NHS

Ignoring the alarms: How NHS eating disorder services are failing patients

8 December 2017

Report of an investigation that found that Averil Hart's tragic death from anorexia would have been avoided if the NHS had cared for her appropriately. The report highlights 5 areas of focus to improve eating disorder services.

Reports about NHS

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