Reports about NHS

We are calling for urgent improvements to the process and communication surrounding do not attempt cardiopulmonary resuscitation (DNACPR), so doctors, patients, and their loved ones can make informed choices about their care. 

We've looked at some of the sepsis complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.

This report draws on findings from our investigations and asks what more must be done to close the gap between ambitious patient safety objectives and the reality of frontline practice.

Following the release of the NHS Complaint Standards in early 2021, we ran a pilot with several NHS organisations between 2021-22 to develop supporting materials, training and guidance that would help the NHS to embed the Standards in its work.

In this report, we look at themes from maternity complaints families have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.

Our investigation into how the Hounslow Clinical Commissioning Group (CCG) processed the CHC funding and Personal Health Budget (PHB) for his father, Mr Q. He complained that the CCG did not provide the correct level of care to meet Mr Q’s assessed needs.

Mr N complains about the care and treatment provided to his eight-week-old son who died at University Hospitals Bristol and Weston NHS Foundation Trust.

The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services in 2019-2020 and 2020-2021.