Reports about NHS

Complaints to the Parliamentary and Health Service Ombudsman, 2019-20 and 2020-21

16 August 2021

The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services in 2019-2020 and 2020-2021.

Reports about NHS

Unlocking Solutions in Imaging: working together to learn from failings in the NHS

8 July 2021

This report highlights recurrent failings in the way X-rays and scans are reported on and followed up across NHS services. It recommends a system-wide programme of improvements.

Reports about NHS

Continuing Healthcare Report - Cover image

Continuing Healthcare: Getting it right first time

2 November 2020

This report highlights the learning from a sample of 60 cases. Ten of these cases are included as case study examples. These cases reveal important learning about the way CCGs have been applying national guidance about NHS CHC.

Reports about NHS

Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (Executive Summary)

15 July 2020

Reports about NHS

Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments

15 July 2020

This report follows an invitation from the House of Commons Select Committee on Public Administration and Constitutional Affairs to explore the state of local complaints handling across the NHS and UK Government departments.

Reports about NHS

Survey of experiences of NHS mental health care in England

19 February 2020

Our survey asked people about their experiences of using NHS mental health services in England. The survey results show that people continue to experience the five common failings we identified in our Maintaining Momentum report.

Reports about NHS

Report of a review into PHSO’s handling of Mr Nic Hart’s case from August 2014 to December 2017

9 January 2020

This report sets out the findings of our review into the way we handled Mr Nic Hart’s complaint about the NHS care and treatment of his daughter, and subsequent investigation.

Reports about NHS

Complaints about the NHS in England: Quarter 1 2019-20

18 December 2019

This report presents statistics on complaints about the NHS in England (Quarter 1 2019-20).

Reports about NHS

Complaints about the NHS in England Quarter 4 2018-19

8 August 2019

This report presents statistics on complaints about the NHS in England (Quarter 4 2018-19).

Reports about NHS

Second PHSO investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement

18 July 2019

This is the report of our second investigation into the Care Quality Commission’s (CQC) regulation of the Fit and Proper Persons Requirement (FPPR).

Reports about NHS

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