Complaints about the NHS in England Quarter 3 2018-19
8 April 2019
This report presents statistics on complaints about the NHS in England (Quarter 3 2018-19).
Reports about NHS
The roles of the Parliamentary and Health Service Ombudsman and NHS Resolution: Information for NHS trusts
1 February 2019
This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.
Reports about NHS
Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement
19 December 2018
Reports about NHS
Complaints about the NHS in England: Quarter 2 2018-19
17 December 2018
This report presents statistics on complaints about the NHS in England from July to September 2018 (Quarter 2 – 2018-19).
Reports about NHS
Complaints about the NHS in England: Quarter 1 2018-19
4 September 2018
This report presents statistics on complaints about the NHS in England from April to June 2018 (Quarter 1).
Reports about NHS
Maintaining momentum: driving improvements in mental health care
15 March 2018
This report highlights failings in NHS mental healthcare services, and the devastating human impact on patients and their families. The findings provide fresh impetus to deliver on the Five Year Forward View.
Reports about NHS
Ignoring the alarms: How NHS eating disorder services are failing patients
8 December 2017
Report of an investigation that found that Averil Hart's tragic death from anorexia would have been avoided if the NHS had cared for her appropriately. The report highlights 5 areas of focus to improve eating disorder services.
Reports about NHS
Learning from mistakes
18 July 2016
An investigation report into how the NHS failed to properly investigate the death of a three-year old child.
Reports about NHS
A report of investigations into unsafe discharge from hospital
11 May 2016
This report focuses on nine experiences drawn from recent complaints we have investigated, which best illustrate the problems we are seeing with regards to unsafe discharge from hospital.
Reports about NHS