Reports about NHS

End of life care: improving DNACPR conversations for everyone

14 March 2024

We are calling for urgent improvements to the process and communication surrounding do not attempt cardiopulmonary resuscitation (DNACPR), so doctors, patients, and their loved ones can make informed choices about their care. 

Reports about NHS

Discharge from mental health care: making it safe and patient-centred

1 February 2024

The safety of mental health patients is being put at risk when they leave inpatient services, leading to a continuous revolving door of care and discharge.

Reports about NHS

Spotlight on sepsis: your stories, your rights

25 October 2023

We've looked at some of the sepsis complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.

Reports about NHS

Broken trust: making patient safety more than just a promise

26 June 2023

This report draws on findings from our investigations and asks what more must be done to close the gap between ambitious patient safety objectives and the reality of frontline practice.

Reports about NHS

NHS Complaint Standards: 2021-2022 pilot evaluation report

30 March 2023

Following the release of the NHS Complaint Standards in early 2021, we ran a pilot with several NHS organisations between 2021-22 to develop supporting materials, training and guidance that would help the NHS to embed the Standards in its work.

Reports about NHS

Spotlight on maternity services: your stories, your rights

22 March 2023

In this report, we look at themes from maternity complaints families have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.

Reports about NHS

Continuing Healthcare: an investigation into Hounslow Clinical Commissioning Group

25 October 2022

Our investigation into how the Hounslow Clinical Commissioning Group (CCG) processed the CHC funding and Personal Health Budget (PHB) for his father, Mr Q. He complained that the CCG did not provide the correct level of care to meet Mr Q’s assessed needs.

Reports about NHS

An investigation into the death of Baby J at University Hospitals Bristol and Weston NHS Foundation Trust

5 October 2021

Mr N complains about the care and treatment provided to his eight-week-old son who died at University Hospitals Bristol and Weston NHS Foundation Trust.

Reports about NHS

Complaints to the Parliamentary and Health Service Ombudsman, 2019-20 and 2020-21

16 August 2021

The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services in 2019-2020 and 2020-2021.

Reports about NHS

Unlocking Solutions in Imaging: working together to learn from failings in the NHS

8 July 2021

This report highlights recurrent failings in the way X-rays and scans are reported on and followed up across NHS services. It recommends a system-wide programme of improvements.

Reports about NHS

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