Reports about NHS

Front cover of report
Spotlight on accessible communication: your stories, your rights
11 August 2026
In this report, we look at some of the accessible communication complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard. We share case summaries and guidance to help people complain.
Reports about NHS
End of life care: improving DNACPR conversations for everyone
14 March 2024
We are calling for urgent improvements to the process and communication surrounding do not attempt cardiopulmonary resuscitation (DNACPR), so doctors, patients, and their loved ones can make informed choices about their care. 
Reports about NHS
Spotlight on sepsis: your stories, your rights
25 October 2023
We've looked at some of the sepsis complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.
Reports about NHS
NHS Complaint Standards: 2021-2022 pilot evaluation report
30 March 2023
Following the release of the NHS Complaint Standards in early 2021, we ran a pilot with several NHS organisations between 2021-22 to develop supporting materials, training and guidance that would help the NHS to embed the Standards in its work.
Reports about NHS
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