Reports about NHS

Report by the Health Service Ombudsman for England of an investigation into a complaint made by Mr and Mrs M

20 May 2013

This report is about a young woman with physical and learning disabilities who sadly died in January 2009.

Reports about NHS

The NHS hospital complaints system: A case for urgent treatment?

29 April 2013

The NHS provides a great service for thousands of people every day. But sometimes things go wrong. When this happens, how people and organisations deal with it determines whether confidence and trust in the service has been restored.

Reports about NHS

Listening and learning: The Ombudsman’s review of complaint handling by the NHS in England 2011-12

8 November 2012

Good complaint handling means listening to patients. Doing so will help deliver the high-quality, patient-centred care that the NHS is committed to. In this report we highlight some of the ways we will be working with the NHS to help achieve this.

Reports about NHS

Listening and learning: The Ombudsman’s review of complaint handling by the NHS in England 2010-11

18 October 2011

Listening to patients is the key to good complaint handling. Doing so will help deliver the high-quality, patient-centred care that the NHS is committed to. This report highlights some of the ways we will be working with the NHS to help achieve this.

Reports about NHS

Care and compassion

14 February 2011

This is a report of ten investigations into complaints made to us about the standard of care provided to older people by the NHS

Reports about NHS

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