Reports about NHS

Continuing Healthcare Report - Cover image

Continuing Healthcare: Getting it right first time

2 November 2020

This report highlights the learning from a sample of 60 cases. Ten of these cases are included as case study examples. These cases reveal important learning about the way CCGs have been applying national guidance about NHS CHC.

Reports about NHS

Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments

15 July 2020

This report follows an invitation from the House of Commons Select Committee on Public Administration and Constitutional Affairs to explore the state of local complaints handling across the NHS and UK Government departments.

Reports about NHS

Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (Executive Summary)

15 July 2020

Reports about NHS

Survey of experiences of NHS mental health care in England

19 February 2020

Our survey asked people about their experiences of using NHS mental health services in England. The survey results show that people continue to experience the five common failings we identified in our Maintaining Momentum report.

Reports about NHS

Report of a review into PHSO’s handling of Mr Nic Hart’s case from August 2014 to December 2017

9 January 2020

This report sets out the findings of our review into the way we handled Mr Nic Hart’s complaint about the NHS care and treatment of his daughter, and subsequent investigation.

Reports about NHS