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Annual report 2016-17
18 July 2017
Our 2016-17 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Business plan 2017-18
26 May 2017
Our business plan for 2017-18 sets out our strategic objectives, success criteria and key deliverables for the year.
Corporate publications
Working together to investigate health and social care complaints
22 December 2016
A new report by the Local Government Ombudsman and Parliamentary and Health Service Ombudsman explains the work of the ombudsmen’s Joint Working Team, which was set up in 2015 to investigate the most complex joint health and social care complaints.
Corporate publications
Annual report 2015-2016
3 November 2016
Our 2015-16 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Business plan 2016-17
16 August 2016
Our business plan for 2016-17 sets out our strategic objectives, success criteria and key deliverables for the year.
Corporate publications
Annual report 2014-2015
9 November 2015
Our 2014-15 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Principles of Good Complaint Handling - Welsh
28 July 2015
One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
Corporate publications
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