Corporate publications

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Consultation responses Corporate publications Leaflets Reports about government Reports about NHS Research
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Annual Report and Accounts 2020-2021
19 July 2021
Our 2020-2021 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Continuing Healthcare Report - Cover image
Report on Complaint Standards consultation
24 March 2021
This report captures the responses to the public consultation on the Complaint Standards for the NHS and explains what we have done in response to the feedback.
Corporate publications
Cover image of Annual Report and Accounts 2019-20
Annual Report and Accounts 2019-20
20 July 2020
Our 2019-20 Annual Report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports Parliament each year.
Corporate publications
Balancing Evidence Guidance
Balancing Evidence Guidance
7 May 2020
This guidance sets out the approach we will take when considering and assessing evidence.
Corporate publications
Equality, Diversity and Inclusion Strategy 2020-2024
Equality, Diversity and Inclusion Strategy 2020-2024
14 April 2020
Creating and maintaining an equal, diverse and inclusive Ombudsman service is vital for individuals who work for us. It is also important for people who bring their complaints to us and those we investigate as we carry out our work.
Corporate publications
The Ombudsman’s Casework Report 2019 List Image
The Ombudsman’s Casework Report 2019
5 March 2020
Our first annual Ombudsman’s Casework Report includes information on cases we closed in 2019 about the NHS in England, UK government departments and other public organisations.
Corporate publications
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