Corporate publications

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Consultation responses Corporate publications Leaflets Reports about government Reports about NHS Research
Our strategic plan 2022 to 2025
4 April 2022
Our strategy sets out our vision to be a voice for improvement in public services. We will achieve this by providing an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman.
Corporate publications
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Annual Report and Accounts 2020-2021
19 July 2021
Our 2020-2021 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Continuing Healthcare Report - Cover image
Report on Complaint Standards consultation
24 March 2021
This report captures the responses to the public consultation on the Complaint Standards for the NHS and explains what we have done in response to the feedback.
Corporate publications
Cover image of Annual Report and Accounts 2019-20
Annual Report and Accounts 2019-20
20 July 2020
Our 2019-20 Annual Report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports Parliament each year.
Corporate publications
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