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Cover of report
Our strategy 2026 to 2031
21 April 2026
Our strategy sets out how we will take a more active role in using complaints data and evidence to identify risks, prevent harm and strengthen accountability across the NHS and government.
Corporate publications
Front cover of report
The Ombudsman’s Annual report and accounts 2024 to 2025
17 July 2025
Our Annual report and accounts 2024 to 2025 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications
Front cover
The Ombudsman’s Annual report and accounts 2023 to 2024
16 July 2024
Our Annual report and accounts 2023 to 2024 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications
annual report
The Ombudsman’s Annual report and accounts 2022 to 2023
20 July 2023
Our 2022-2023 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Our budget and business plan 2023-24
2 May 2023
Our budget and business plan for 2023-24 sets out our strategic objectives, success criteria and key deliverables for the year.
Corporate publications
Complaints to the Parliamentary and Health Service Ombudsman, 2021-22
5 September 2022
The data published here includes information about the complaints received and the decisions made on those complaints in relation to the NHS in England and in relation to UK Government Departments and other public services in 2021-22.
Corporate publications
The Ombudsman's Annual Report and Accounts 2021 - 2022
15 July 2022
Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
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