Corporate publications

The Ombudsman’s Annual report and accounts 2024 to 2025

17 July 2025

Our Annual report and accounts 2024 to 2025 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Annual data on complaints made to the Parliamentary and Health Service Ombudsman, 2023 to 2024

24 July 2024

The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services from 1 April 2023 to 31 March 2024

Corporate publications

The Ombudsman’s Annual report and accounts 2023 to 2024

16 July 2024

Our Annual report and accounts 2023 to 2024 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Corporate publications

Complaints to the Parliamentary and Health Service Ombudsman, 2022-23

23 October 2023

Corporate publications

The Ombudsman’s Annual report and accounts 2022 to 2023

20 July 2023

Our 2022-2023 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Corporate publications

Our budget and business plan 2023-24

2 May 2023

Our budget and business plan for 2023-24 sets out our strategic objectives, success criteria and key deliverables for the year.

Corporate publications

Ombudsman Peer Review of the Parliamentary and Health Service Ombudsman

21 November 2022

The International Ombudsman Institution (IOI) carried out an independent review of the Parliamentary and Health Service Ombudsman.

Corporate publications

Complaints to the Parliamentary and Health Service Ombudsman, 2021-22

5 September 2022

The data published here includes information about the complaints received and the decisions made on those complaints in relation to the NHS in England and in relation to UK Government Departments and other public services in 2021-22.

Corporate publications

The Ombudsman's Annual Report and Accounts 2021 - 2022

15 July 2022

Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Corporate publications

From Manchester to Athens: next steps

26 May 2022

This paper marks and celebrates the launch of important development initiatives including a revised Peer Review process, at the European IOI Congress in Athens in May 2022.

Corporate publications

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