Menu

Corporate publications

Publications by type

Consultation responses Corporate publications Leaflets Reports about government Reports about NHS Research
Cover image of Annual Report and Accounts 2019-20
Annual Report and Accounts 2019-20
20 July 2020
Our 2019-20 Annual Report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports Parliament each year.
Corporate publications
Balancing Evidence Guidance
Balancing Evidence Guidance
7 May 2020
This guidance sets out the approach we will take when considering and assessing evidence.
Corporate publications
Equality, Diversity and Inclusion Strategy 2020-2024
Equality, Diversity and Inclusion Strategy 2020-2024
14 April 2020
Creating and maintaining an equal, diverse and inclusive Ombudsman service is vital for individuals who work for us. It is also important for people who bring their complaints to us and those we investigate as we carry out our work.
Corporate publications
The Ombudsman’s Casework Report 2019 List Image
The Ombudsman’s Casework Report 2019
5 March 2020
Our first annual Ombudsman’s Casework Report includes information on cases we closed in 2019 about the NHS in England, UK government departments and other public organisations.
Corporate publications
Our business plan 2019-20
22 November 2019
Our plan sets out how we intend to deliver against the second year of our three year strategy.
Corporate publications
2018-2019 annual report and accounts image
Annual report and accounts 2018-2019
22 July 2019
Our 2018-2019 annual report and accounts gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports and accounts before Parliament each year.
Corporate publications
Subscribe to Corporate publications