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annual report
The Ombudsman’s Annual report and accounts 2022 to 2023
20 July 2023
Our 2022-2023 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Our budget and business plan 2023-24
2 May 2023
Our budget and business plan for 2023-24 sets out our strategic objectives, success criteria and key deliverables for the year.
Corporate publications
The Ombudsman's Annual Report and Accounts 2021 - 2022
15 July 2022
Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
From Manchester to Athens: next steps
26 May 2022
This paper marks and celebrates the launch of important development initiatives including a revised Peer Review process, at the European IOI Congress in Athens in May 2022.
Corporate publications
Our strategic plan 2022 to 2025
4 April 2022
Our strategy sets out our vision to be a voice for improvement in public services. We will achieve this by providing an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman.
Corporate publications
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