The data published here includes information on complaints we received about the NHS in England, UK government departments and other public services. This data covers the period from 1 April 2023 to 31 March 2024 and shows the decisions we made at each stage in the process. For further information see the Ombudsman’s Annual report 2023 to 2024.
We’ve changed the way we handle complaints and now only look into the more serious cases. We do not consider complaints where the impact of the claimed injustice is relatively limited. This is to make sure that we make the best use our resources to investigate the most serious matters. You can find out more about what happens when we first receive a complaint, how we decide if we can investigate and what to expect if we do on our How we deal with complaints page.
Data for 2023 to 2024
We publish our data in .csv and .pdf format.
- Complaints about the NHS in England 2023 to 2024 [PDF 14MB]
- Complaints about the NHS in England 2023 to 2024 [CSV 244KB]
- Complaints about UK government departments and agencies 2023 to 2024 [PDF 623KB]
- Complaints about UK government departments and agencies 2023 to 2024 [CSV 10KB]
Read more information about this data.