Corporate publications

Performance against our Service Charter 2018/19 Quarter 3 (October to December)

28 March 2019

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2018.

Corporate publications

Cinical advice document covers

Clinical Advice Review: Final report and our response

21 March 2019

Our response to the findings and recommendations of the Clinical Advice Review.

Corporate publications

Performance against our Service Charter 2018/19 Quarter 1 (April to June)

11 October 2018

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from April to June 2018.

Corporate publications

Annual report 2017-2018

Annual report 2017-2018

18 July 2018

Our 2017-18 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Corporate publications

Performance against our Service Charter 2017/18 Quarter 4 (January to March)

11 July 2018

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from January to March 2018.

Corporate publications

Our business plan 2018-19

16 April 2018

Our plan sets out how we intend to deliver against the first year of the new three year strategy.

Corporate publications

Our strategy 2018-21

Our strategy 2018-21: Delivering an exemplary ombudsman service

16 April 2018

Our new strategy sets out our vision to be an exemplary public services ombudsman.

Corporate publications

Performance against our Service Charter 2017/18 Quarter 3 (October to December)

9 March 2018

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2017.

Corporate publications

Performance against our Service Charter 2017-18 Quarter 2 (July to September 2017)

19 December 2017

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2017.

Corporate publications

Performance against our Service Charter 2017-18 Quarter 1 (April to June 2017)

6 October 2017

Corporate publications

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