Reports about government

An investigation into DWP's handling of migration to Employment and Support Allowance

13 January 2022

Ms U complained that the Department for Work and Pensions (DWP) failed to pay her Employment and Support Allowance benefits payments over a five-year period due to an administrative error.

Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes

29 July 2021

Our report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age.

Reports about government

An investigation into UK Visas and Immigration’s handling of Windrush man’s status

8 June 2021

Ms V complained that Immigration Enforcement and UK Visas and Immigration (UKVI) wrongly classed her late father as having no status in the UK when he had indefinite leave to remain. We upheld Ms V's complaint and made recommendations to put things right.

Reports about government

An investigation into HS2’s failure to communicate with a family about acquiring their home

27 May 2021

This investigation report found that HS2 failed to properly engage and communicate with a complainant over the sale of their family home to make way for the trainline.

Reports about government

Final investigation report of a complaint about UK Visas and Immigration

21 October 2020

Our investigation found failings at UK Visas and Immigration (UKVI) in this case of a Windrush claimant who waited over a year before getting a response.

Reports about government

A complaint about the Ministry of Justice's failure to properly communicate with a member of the public

20 July 2020

The Ministry of Justice failed to properly communicate with a member of the public about a potential local independent inquiry into the disposal of ashes following the death of their baby and others.

Reports about government

Complaints about UK government departments and agencies-Publications image

Complaints about UK government departments and agencies 2017-18

17 December 2018

In 2017-18, we handled 6,606 complaints from the public about government departments, their agencies and other UK public organisations.

Reports about government

Complaints about UK government departments and agencies, and some UK public organisations 2016-17

3 December 2017

Reports about government

A report of investigations into complaints about Access to Work

25 October 2017

Reports about government

Complaints about UK government departments and agencies, and some UK public organisations 2015-16

21 December 2016

This report provides a summary of the key statistics we have collected about the complaints we have handled, and the investigations we undertook in 2015-16 that involved UK government departments, agencies and some other UK public organisations.

Reports about government

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