Reports about government

The Earl Report: An investigation into a complaint about the Environment Agency

31 March 2022

This investigation report sets out how the Environment Agency (the Agency) made mistakes in the way it handled an application to harness a renewable energy source. It then refused to fix these errors, causing years of suffering for the Earl family.

UK Central Government Complaint Standards

22 March 2022

The new UK Central Government Complaint Standards will help make the complaints process quicker and easier. The Standards will also help organisations learn from complaints so they can make lasting improvements to services.

Reports about government

UK Central Government Complaint Standards Easy Read

22 March 2022

Ideas about the rules government organisations should follow when they look at a complaint.

Reports about government

An investigation into DWP's handling of migration to Employment and Support Allowance

13 January 2022

Ms U complained that the Department for Work and Pensions (DWP) failed to pay her Employment and Support Allowance benefits payments over a five-year period due to an administrative error.

Reports about government

Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes

29 July 2021

Our report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age.

Reports about government

An investigation into UK Visas and Immigration’s handling of Windrush man’s status

8 June 2021

Ms V complained that Immigration Enforcement and UK Visas and Immigration (UKVI) wrongly classed her late father as having no status in the UK when he had indefinite leave to remain. We upheld Ms V's complaint and made recommendations to put things right.

Reports about government

An investigation into HS2’s failure to communicate with a family about acquiring their home

27 May 2021

This investigation report found that HS2 failed to properly engage and communicate with a complainant over the sale of their family home to make way for the trainline.

Reports about government

Final investigation report of a complaint about UK Visas and Immigration

21 October 2020

Our investigation found failings at UK Visas and Immigration (UKVI) in this case of a Windrush claimant who waited over a year before getting a response.

Reports about government

A complaint about the Ministry of Justice's failure to properly communicate with a member of the public

20 July 2020

The Ministry of Justice failed to properly communicate with a member of the public about a potential local independent inquiry into the disposal of ashes following the death of their baby and others.

Reports about government

Complaints about UK government departments and agencies-Publications image

Complaints about UK government departments and agencies 2017-18

17 December 2018

In 2017-18, we handled 6,606 complaints from the public about government departments, their agencies and other UK public organisations.

Reports about government

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