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Report by the Health Service Ombudsman for England of an investigation into a complaint made by Mr and Mrs M

20 May 2013

The young woman’s parents, complained about a GP, South Essex Emergency Doctors Service, NHS South West Essex (the former primary care trust), and Basildon and Thurrock University Hospitals NHS Foundation Trust. Our investigation found service failure on the part of South Essex Emergency Doctors Service and Basildon and Thurrock University Hospitals NHS Foundation Trust and that this service failure had resulted in unremedied injustice to the young woman and to her parents.