Publications

Ms V complained that Immigration Enforcement and UK Visas and Immigration (UKVI) wrongly classed her late father as having no status in the UK when he had indefinite leave to remain. We upheld Ms V's complaint and made recommendations to put things right.

This report shares the results of a survey carried out among the international Ombudsman community to find out what leadership challenges they were facing as a result of the COVID-19 pandemic and other crises.

This investigation report found that HS2 failed to properly engage and communicate with a complainant over the sale of their family home to make way for the trainline.

PHSO responds to Health and Social Care Committee's inquiry on the Integration and Innovation White Paper

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2020.

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2020.

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from April to June 2021.

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from January to March 2020.

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2019.