Publications

This investigation report found that HS2 failed to properly engage and communicate with a complainant over the sale of their family home to make way for the trainline.

This report shares the results of a survey carried out among the international Ombudsman community to find out what leadership challenges they were facing as a result of the COVID-19 pandemic and other crises.

PHSO responds to Health and Social Care Committee's inquiry on the Integration and Innovation White Paper

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2020.

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2020.

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from April to June 2021.

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from January to March 2020.

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2019.

Amanda Amroliwala wrote to Ian Trenholm, Chief Executive of the Care Quality Commission, to share the Parliamentary and Health Service Ombudsman's views on the CQC's draft five-year strategy.