Menu
Search

Publications

Publications by type

Consultation responses Corporate publications Leaflets Reports about government Reports about NHS Research
Graphic from annual report 2015-16
Annual report 2015-2016
3 November 2016
Our 2015-16 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Close up image of a car wheel
Driven to despair
19 October 2016
Our investigation into how drivers have been let down by the Driver and Vehicle Licensing Agency
Reports about government
Business plan 2016-17
16 August 2016
Our business plan for 2016-17 sets out our strategic objectives, success criteria and key deliverables for the year.
Corporate publications
Our Service Charter
Our Service Charter
26 July 2016
Our Service Charter explains what you can expect from us when you ask us to look into a complaint. This is to give you confidence in our service. It also explains what we need from you in return.
Leaflets
Learning from mistakes report
Learning from mistakes
18 July 2016
An investigation report into how the NHS failed to properly investigate the death of a three-year old child.
Reports about NHS
Graphic from the service charter
Response to the Service Charter consultation
1 July 2016
This is our response to the feedback collated in the independent report ‘Creating a Service Charter for the Parliamentary and Health Service Ombudsman’ by the Office for Public Management (OPM).
Research
Photo of GP talking to patient
Tips for general practitioners
18 March 2016
Complaints and concerns are a valuable source of feedback that can help your practice improve its service. We’ve put together ten tips to help you improve the way your practice handles complaints.
Leaflets
Graphics from opportunity to improve report
An opportunity to improve
18 March 2016
We want to use our own experience of investigating complaints about GP practices to help the NHS support general practice to do better.
Reports about NHS