Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2021.
Ms U complained that the Department for Work and Pensions (DWP) failed to pay her Employment and Support Allowance benefits payments over a five-year period due to an administrative error.
Mr N complains about the care and treatment provided to his eight-week-old son who died at University Hospitals Bristol and Weston NHS Foundation Trust.
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from April to June 2021.
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from January to March 2021.
The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services in 2019-2020 and 2020-2021.
Our 2020-2021 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.