Publications

Ignoring the alarms: How NHS eating disorder services are failing patients

8 December 2017

Report of an investigation that found that Averil Hart's tragic death from anorexia would have been avoided if the NHS had cared for her appropriately. The report highlights 5 areas of focus to improve eating disorder services.

Reports about NHS

Complaints about UK government departments and agencies, and some UK public organisations 2016-17

3 December 2017

Reports about government

A report of investigations into complaints about Access to Work

25 October 2017

Reports about government

Performance against our Service Charter 2017-18 Quarter 1 (April to June 2017)

6 October 2017

Corporate publications

Survey of Gransnet members on hospital care and treatment of an older relative

17 August 2017

These are the findings from our survey of 602 Gransnet members on the care and treatment of an older relative in hospital and their experiences of complaining to the NHS. The survey ran on the Gransnet website between 6 February and 14 March 2017.

Research

Cover for PHSO annual report and accounts 2016-17

Annual report 2016-17

18 July 2017

Our 2016-17 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Corporate publications

Performance against our Service Charter 2016-17 Quarter 4 (January to March)

10 July 2017

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from January-March 2017.

Business plan 2017-18

26 May 2017

Our business plan for 2017-18 sets out our strategic objectives, success criteria and key deliverables for the year.

Corporate publications

Performance against our Service Charter 2016-17 Quarter 3 (October-December)

30 March 2017

Corporate publications

Cover with title for the easy read tips leaflet and an image of a person in a wheelchair

Tips on making a complaint about UK government services (Easy read)

17 March 2017

Leaflets