Publications

Performance against our Service Charter 2019/20 Quarter 4 (January to March)

24 March 2021

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from January to March 2020.

Continuing Healthcare Report - Cover image

Report on Complaint Standards consultation

24 March 2021

This report captures the responses to the public consultation on the Complaint Standards for the NHS and explains what we have done in response to the feedback.

Corporate publications

Performance against our Service Charter 2019/20 Quarter 3 (October to December)

23 March 2021

PHSO responds to CQC's draft five-year strategy

8 March 2021

Amanda Amroliwala wrote to Ian Trenholm, Chief Executive of the Care Quality Commission, to share the Parliamentary and Health Service Ombudsman's views on the CQC's draft five-year strategy.

Consultation responses

Continuing Healthcare: Getting it right first time

2 November 2020

This report highlights the learning from a sample of 60 cases. Ten of these cases are included as case study examples. These cases reveal important learning about the way CCGs have been applying national guidance about NHS CHC.

Reports about NHS

Final investigation report of a complaint about UK Visas and Immigration

21 October 2020

Our investigation found failings at UK Visas and Immigration (UKVI) in this case of a Windrush claimant who waited over a year before getting a response.

Reports about government

The Ombudsman, coronavirus and crisis management

8 October 2020

The interim report of a research survey of international ombudsman organisations and their responses to the Covid-19 pandemic.

Research

PHSO responds to the Patients Association's draft five-year strategy

16 September 2020

PHSO has provided a response to the Patients Association's new draft strategy consultation

Consultation responses

PHSO response to PACAC call for evidence on the remit of a public inquiry into the handling of COVID-19

21 July 2020

PHSO submitted written evidence to the Public Administration and Constitutional Affairs Select Committee for their inquiry ‘Responding to COVID-19 and the Coronavirus Act 2020

Consultation responses

Annual Report and Accounts 2019-20

20 July 2020

Our 2019-20 Annual Report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports Parliament each year.

Corporate publications