Publications

Our strategy sets out our vision to be a voice for improvement in public services. We will achieve this by providing an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman.

This investigation report sets out how the Environment Agency (the Agency) made mistakes in the way it handled an application to harness a renewable energy source. It then refused to fix these errors, causing years of suffering for the Earl family.

The results of 2021 PHSO’s stakeholder surveys are based on responses from over 4,000 members of the public, over 100 MPs and 36 external stakeholders, including other ombudsman services and advocacy groups.

The new UK Central Government Complaint Standards will help make the complaints process quicker and easier. The Standards will also help organisations learn from complaints so they can make lasting improvements to services.

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2021.

Rob Behrens wrote to the Secretary of State for Health & Social Care, Sajid Javid, about the move from Clinical Commissioning Groups (CCGs) to Integrated Care Systems (ICSs).

We have submitted our response to the Ministry of Justice’s consultation on the upcoming Victims’ Bill.

We have briefed Peers for Committee Stage in the House of Lords. 

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2021.