Menu

Publications

Publications by type

Consultation responses Corporate publications Leaflets Reports about government Reports about NHS Research
Graphic from annual report 2015-16
Annual report 2015-2016
3 November 2016
Our 2015-16 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Close up image of a car wheel
Driven to despair
19 October 2016
Our investigation into how drivers have been let down by the Driver and Vehicle Licensing Agency
Reports about government
Business plan 2016-17
16 August 2016
Our business plan for 2016-17 sets out our strategic objectives, success criteria and key deliverables for the year.
Corporate publications
Image from process overview leaflet
How we look into complaints: an overview
26 July 2016
Our job is to make final decisions about unresolved complaints. We have a three-step process for doing this. This is a simple guide to what we do.
Leaflets
Image from what happens when we investigate leaflet
What happens when we investigate
26 July 2016
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step three.
Leaflets
Image from when you first contact us leaflet
What happens when you first contact us
26 July 2016
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step one.
Leaflets
Our Service Charter
Our Service Charter
26 July 2016
Our Service Charter explains what you can expect from us when you ask us to look into a complaint. This is to give you confidence in our service. It also explains what we need from you in return.
Leaflets
Image from deciding whether to investigate leaflet
Deciding whether to investigate
26 July 2016
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step two.
Leaflets
Learning from mistakes report
Learning from mistakes
18 July 2016
An investigation report into how the NHS failed to properly investigate the death of a three-year old child.
Reports about NHS
Graphic from the service charter
Response to the Service Charter consultation
1 July 2016
This is our response to the feedback collated in the independent report ‘Creating a Service Charter for the Parliamentary and Health Service Ombudsman’ by the Office for Public Management (OPM).
Research