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Image from deciding whether to investigate leaflet
Deciding whether to investigate
26 July 2016
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step two.
Leaflets
Image from process overview leaflet
How we look into complaints: an overview
26 July 2016
Our job is to make final decisions about unresolved complaints. We have a three-step process for doing this. This is a simple guide to what we do.
Leaflets
Image from what happens when we investigate leaflet
What happens when we investigate
26 July 2016
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step three.
Leaflets
Learning from mistakes report
Learning from mistakes
18 July 2016
An investigation report into how the NHS failed to properly investigate the death of a three-year old child.
Reports about NHS
Graphic from the service charter
Response to the Service Charter consultation
1 July 2016
This is our response to the feedback collated in the independent report ‘Creating a Service Charter for the Parliamentary and Health Service Ombudsman’ by the Office for Public Management (OPM).
Research
Graphics from opportunity to improve report
An opportunity to improve
18 March 2016
We want to use our own experience of investigating complaints about GP practices to help the NHS support general practice to do better.
Reports about NHS
Graphic from how to raise a concern leaflet
How to raise concerns or complaints about a GP practice
18 March 2016
Information on how to raise a concern, give feedback or make a complaint to a general practice, if you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice.
Leaflets
Photo of GP talking to patient
Tips for general practitioners
18 March 2016
Complaints and concerns are a valuable source of feedback that can help your practice improve its service. We’ve put together ten tips to help you improve the way your practice handles complaints.
Leaflets