Publications by type

Consultation responses Corporate publications Leaflets Reports about government Reports about NHS Research
Continuing Healthcare Report - Cover image
Report on Complaint Standards consultation
24 March 2021
This report captures the responses to the public consultation on the Complaint Standards for the NHS and explains what we have done in response to the feedback.
Corporate publications
PHSO responds to CQC's draft five-year strategy
8 March 2021
Amanda Amroliwala wrote to Ian Trenholm, Chief Executive of the Care Quality Commission, to share the Parliamentary and Health Service Ombudsman's views on the CQC's draft five-year strategy.
Consultation responses
Continuing Healthcare Report - Cover image
Continuing Healthcare: Getting it right first time
2 November 2020
This report highlights the learning from a sample of 60 cases. Ten of these cases are included as case study examples. These cases reveal important learning about the way CCGs have been applying national guidance about NHS CHC.
Reports about NHS
Cover image of Annual Report and Accounts 2019-20
Annual Report and Accounts 2019-20
20 July 2020
Our 2019-20 Annual Report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports Parliament each year.
Corporate publications