Publications

From 1 October 2026 we are the Public Service Ombudsman. Publications from before this date use our previous name of Parliamentary and Health Service Ombudsman.

Publications by type

Complaints to the Parliamentary and Health Service Ombudsman, 2021-22
5 September 2022
The data published here includes information about the complaints received and the decisions made on those complaints in relation to the NHS in England and in relation to UK Government Departments and other public services in 2021-22.
Corporate publications
The Ombudsman's Annual Report and Accounts 2021 - 2022
15 July 2022
Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
From Manchester to Athens: next steps
26 May 2022
This paper marks and celebrates the launch of important development initiatives including a revised Peer Review process, at the European IOI Congress in Athens in May 2022.
Corporate publications
Our strategic plan 2022 to 2025
4 April 2022
Our strategy sets out our vision to be a voice for improvement in public services. We will achieve this by providing an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman.
Corporate publications
UK Central Government Complaint Standards
22 March 2022
The new UK Central Government Complaint Standards will help make the complaints process quicker and easier. The Standards will also help organisations learn from complaints so they can make lasting improvements to services.
Reports about government
PHSO Stakeholder Surveys 2021
22 March 2022
The results of 2021 PHSO’s stakeholder surveys are based on responses from over 4,000 members of the public, over 100 MPs and 36 external stakeholders, including other ombudsman services and advocacy groups.
Research