Publications

We commissioned Opinion Research Services (ORS) to find out what happens when complainants come to us too soon and why they do not return to us with their complaint.

We've looked at some of the sepsis complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.

The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services in 2022-23

We have briefed Peers in advance of a debate in the House of Lords on the progress that has been made in relation to NHS eating disorder services, following the publication of our 2017 report, ‘Ignoring the Alarms: How eating disorders are failing patient

This report draws on findings from our investigations and asks what more must be done to close the gap between ambitious patient safety objectives and the reality of frontline practice.

Our budget and business plan for 2023-24 sets out our strategic objectives, success criteria and key deliverables for the year.

Following the release of the NHS Complaint Standards in early 2021, we ran a pilot with several NHS organisations between 2021-22 to develop supporting materials, training and guidance that would help the NHS to embed the Standards in its work.

In this report, we look at themes from maternity complaints families have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.