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An investigation into HS2’s failure to communicate with a family about acquiring their home
Performance against our Service Charter 2021/22 Quarter 2 (July to September)
Performance against our Service Charter 2021/22 Quarter 3 (October to December)
UK Central Government Complaint Standards Easy Read
An investigation into the Department for Work and Pensions’ handling of Ms U’s migration to Employment and Support Allowance
Complaints about the NHS in England: Quarter 1 2019-20
Continuing Healthcare: Getting it right first time
Equality, Diversity and Inclusion Strategy 2020-2024
Investigation into UK Visas and Immigration (UKVI) June 2021
Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (Executive Summary)
Performance against our Service Charter 2019/20 Quarter 3 (October to December)
Performance against our Service Charter 2019/20 Quarter 4 (January to March)
Performance against our Service Charter 2020/21 Quarter 1 (April to June)
Performance against our Service Charter 2020/21 Quarter 2 (July to September)
Performance against our Service Charter 2020/21 Quarter 3 (October to December)
Performance against our Service Charter 2020/21 Quarter 4 (January to March)
Performance against our Service Charter 2021/22 Quarter 1 (April to June)
The Art of the Ombudsman: leadership through international crisis
Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes
Performance against our Service Charter 2018/19 Quarter 4 (January to March)
Performance against our Service Charter 2019/20 Quarter 1 (April to June)
Performance against our Service Charter 2019/20 Quarter 2 (July to September)
The Ombudsman’s Casework Report 2019
Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust
Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement
Clinical Advice Review: Final report and our response
Performance against our Service Charter 2018/19 Quarter 3 (October to December)
Complaints about UK government departments and agencies in 2017-18
Ignoring the alarms: How NHS eating disorder services are failing patients
Maintaining momentum: driving improvements in mental health care
Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
Performance against our Service Charter 2017/18 Quarter 3 (October to December)
Performance against our Service Charter 2017/18 Quarter 4 (January to March)
Performance against our Service Charter 2018/19 Quarter 1 (April to June)
Performance against our Service Charter 2018/19 Quarter 2 (July to September)
Performance against our Service Charter 2017/18 Quarter 1 (April to June)
Performance against our Service Charter from January to March 2017 (Quarter 4 2016-17)
Breaking down the barriers: Older people and complaints about health care
Driven to despair
Dying without dignity
Learning from mistakes
Midwifery supervision and regulation: recommendations for change
An opportunity to improve
A report of investigations into unsafe discharge from hospital
A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged
Time to Act
Warm Front: how early engagement with the Ombudsman helps to resolve complaints
Foreword
Complaints to the Ombudsman
Background to the Warm Front scheme
Lessons learnt
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Warm Front: how early engagement with the Ombudsman helps to resolve complaints
Warm Front: how early engagement with the Ombudsman helps to resolve complaints
Foreword
