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Complaints about the NHS in England: Quarter 1 2019-20
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The Ombudsman’s Casework Report 2019
Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust
Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement
Clinical Advice Review: Final report and our response
Performance against our Service Charter 2018/19 Quarter 3 (October to December)
Complaints about UK government departments and agencies in 2017-18
Ignoring the alarms: How NHS eating disorder services are failing patients
Maintaining momentum: driving improvements in mental health care
Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
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Breaking down the barriers: Older people and complaints about health care
Driven to despair
Dying without dignity
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Midwifery supervision and regulation: recommendations for change
An opportunity to improve
A report of investigations into unsafe discharge from hospital
A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged
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Warm Front: how early engagement with the Ombudsman helps to resolve complaints
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Warm Front: how early engagement with the Ombudsman helps to resolve complaints
Warm Front: how early engagement with the Ombudsman helps to resolve complaints
Foreword
