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An investigation into HS2’s failure to communicate with a family about acquiring their home
Complaints about the NHS in England: Quarter 1 2019-20
Continuing Healthcare: Getting it right first time
Equality, Diversity and Inclusion Strategy 2020-2024
Investigation into UK Visas and Immigration (UKVI) June 2021
Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (Executive Summary)
Performance against our Service Charter 2019/20 Quarter 3 (October to December)
Performance against our Service Charter 2019/20 Quarter 4 (January to March)
Performance against our Service Charter 2020/21 Quarter 1 (April to June)
Performance against our Service Charter 2020/21 Quarter 2 (July to September)
Performance against our Service Charter 2020/21 Quarter 3 (October to December)
Performance against our Service Charter 2020/21 Quarter 4 (January to March)
Performance against our Service Charter 2021/22 Quarter 1 (April to June)
The Art of the Ombudsman: leadership through international crisis
Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes
Performance against our Service Charter 2018/19 Quarter 4 (January to March)
Performance against our Service Charter 2019/20 Quarter 1 (April to June)
Performance against our Service Charter 2019/20 Quarter 2 (July to September)
The Ombudsman’s Casework Report 2019
Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust
Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement
Clinical Advice Review: Final report and our response
Performance against our Service Charter 2018/19 Quarter 3 (October to December)
Complaints about UK government departments and agencies in 2017-18
Ignoring the alarms: How NHS eating disorder services are failing patients
Maintaining momentum: driving improvements in mental health care
Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
Performance against our Service Charter 2017/18 Quarter 3 (October to December)
Performance against our Service Charter 2017/18 Quarter 4 (January to March)
Performance against our Service Charter 2018/19 Quarter 1 (April to June)
Performance against our Service Charter 2018/19 Quarter 2 (July to September)
Performance against our Service Charter 2017/18 Quarter 1 (April to June)
Performance against our Service Charter from January to March 2017 (Quarter 4 2016-17)
Breaking down the barriers: Older people and complaints about health care
Driven to despair
Dying without dignity
Learning from mistakes
Midwifery supervision and regulation: recommendations for change
An opportunity to improve
A report of investigations into unsafe discharge from hospital
A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged
Time to Act
Warm Front: how early engagement with the Ombudsman helps to resolve complaints
Foreword
Complaints to the Ombudsman
Background to the Warm Front scheme
Lessons learnt
The Department’s perspective
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Warm Front: how early engagement with the Ombudsman helps to resolve complaints
Warm Front: how early engagement with the Ombudsman helps to resolve complaints
Foreword
