How to complain about the Windrush Compensation Scheme

Complaining about a UK government department can be confusing. This guide explains how to complain about the Windrush Compensation Scheme and what to expect.

We are the final stage for unresolved complaints and we usually expect you to complain to the organisation you are unhappy with first. This is so it has the chance to look into your concerns and, where needed, put things right.

If you have reached the end of the complaints process and are not happy with the organisation's final decision, you can complain to us.

How to make a complaint: step-by-step guide

How we helped Rochelle and her father

Rachelle and her father

Rachelle's father Auckland came to the UK from Antigua as a child in 1959. In 2005 his passport was stolen. He applied for a new one but was told there was no record of him ever living in the UK.

Rachelle supported her father through the ‘frightening’ and ‘stressful’ process of proving his right to live in the UK, which took 13 years. She applied to the Scheme to get compensation for the toll this had taken on her mental health and ability to work and was awarded £20,000. However, we found that the Scheme had not considered all the evidence. After we asked them to reconsider, they increased the offer of compensation to £70,000.