Amanda Campbell joins as new CEO

On 3 October, Amanda Campbell joined the Parliamentary and Health Service Ombudsman as the new CEO.

Amanda comes from the Home Office where she held various senior positions including Director General of Immigration Enforcement, Chief Operating Officer of Border Force and Director of Leadership and Learning. During her time in the Home Office, Amanda was responsible for a range of investigative functions, including a criminal investigation branch with some 300 professionally trained and accredited criminal investigators.

Amanda has a successful track record of leading significant, successful transformation and outstanding delivery in highly complex operations. She is passionate about creating learning organisations where staff can be enthusiastic about their roles and are committed to succeed.

Amanda also has significant knowledge of the health service and the challenges it is facing. She was a Non-Executive Director for Central & North West London NHS Foundation Trust where she was a member of the Performance and Quality Committee and Chair of the Informatics Committee.

Amanda will lead the Executive Team and will be responsible and accountable for all services on a day to day basis as well as the implementation of the Business Plan.  Working in partnership with the Chair and the Board, Amanda will lead the modernisation and continuous improvement to achieve more impact for people failed by public services.

Parliamentary and Health Service Ombudsman, Julie Mellor said:

We are delighted to welcome Amanda on board. Her track record of leadership in the public sector makes her ideal for the role. She also brings a wealth of operational and investigative experience that will be critical as we continue our journey to modernise the service.'

Amanda Campbell said:

I’m thrilled to have joined the Parliamentary and Health Service Ombudsman which provides such an important service to people who feel that they have been let down by public services. In my short time here, I have been impressed by the enthusiasm and commitment of staff to deliver the best possible service'.