This page explains how we use and protect your information when you use our website.
We also have a privacy notice which explains what happens to the information you give us when you complain to us.
Sharing information
Our website does not allow our visitors to communicate with other visitors. It also does not allow them to post information which can be seen by other people.
Cookies
Find out how we use cookies and how you can disable them.
Feedback
If you give us feedback on our website, we will only use it to develop and improve the site. We will keep your actual feedback for six months. After that we will delete it but we may keep our analysis of the feedback we receive.
Links to other websites
Our website contains links to other sites which may have different privacy practices. Please be aware of this when you leave our website and read the privacy statements on other sites you visit.
Complaints
You have the right to complain about how we process your personal data. For example, you may wish to complain about how we have collected or used your personal data, responded to a data protection rights request you have made, or about the security measures in place to protect your personal data.
If you wish to submit a complaint then please contact the Data Protection Officer at dpo@ombudsman.org.uk
If you are submitting a complaint on behalf of someone else, we will need to verify that you have the authority to act on their behalf and we may therefore need to ask you for some additional information before we can investigate the complaint.
Once we have received your complaint
We will acknowledge your complaint within 30 days and provide you with a response without undue delay, usually within 30 days of our acknowledgement.
Actions you can take following your complaint
If you are still unhappy after you have received our response to your complaint, you can contact the Information Commissioner.
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 08456 30 60 60
Website: ico.org.uk