About us
We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone.
About the role
Do you feel strongly about tackling injustice in society? Do you have a track record of demonstrating quality operational delivery? If the answer is yes and your people centred leadership style and focus on the customer journey delivers effective results, then this could be the role for you.
As an Assistant Director of Casework, you will lead one of our casework areas, working collaboratively with senior operational colleagues to provide a consistent approach to delivering high quality casework, with a focus on making the right decision at the right time.
Reporting to the Assistant Director of Operational Performance , one of two operations deputies, you will be a member of the Operations Leadership Team. In addition to ensuring effective delivery in your casework area, you will have an important role in developing and implementing operational change and working as part of the Senior Leadership Team to develop and deliver corporate priorities.
What we look for
• High performing operational leader who can demonstrate effective and measurable results;
• Management style that is people focused with experience of coaching and engaging diverse teams;
• Evidence of delivering change and improvement that has realised benefits;
• Experience of caseload management and making quality decisions on complex issues;
• Demonstrable understanding of the requirements of high quality casework
• Experience of using influencing and negotiating skills to demonstrate positive outcomes;
• Experience of managing within a public sector context (not essential);
• Experience of working under pressure and maintaining resilience.
(Please take care to provide evidence and examples of how you meet this essential criteria in your application.)
How to apply
Please submit your CV and Supporting statement to our recruitment portal by 10am on the 21st of August 2020