Assistant Director of Casework

Closing date
15 March 2021 10:00am
Length of contract
Permanent
Salary
£61,993
Location
Manchester

About us

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.

About the role

Do you feel strongly about tackling injustice in society? Do you have a track record of demonstrating quality operational delivery? If the answer is yes and your people-centred leadership style and focus on the customer journey delivers effective results, then this could be the role for you. 

As an Assistant Director of Casework, you will lead one of our casework areas, working collaboratively with senior operational colleagues to provide a consistent approach to delivering high quality casework, with a focus on making the right decision at the right time.  

Reporting to the Assistant Director of Operational Performance, one of two operations deputies, you will be a member of the Operations Leadership Team. In addition to ensuring effective delivery in your casework area, you will have an important role in developing and implementing operational change and working as part of the Senior Leadership Team to develop and deliver corporate priorities.

How to apply

Please submit your CV and supporting statement by 10am on 15 March 2021.

Apply now