We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments, and other UK public organisations.
We do this independently and impartially. We were set up by Parliament to provide an independent complaint handling service.
We are not part of Government, the NHS in England, or a regulator. We are neither a consumer champion nor arbitrator. Our service is free for everyone.
About the role
As a caseworker you will undertake casework in a timely and proportionate way to our agreed internal and external standards.
We are looking for motivated individuals with excellent customer service skills to join our team. Ideally, you will:
- be highly motivated
- be able to successfully manage a varied workload
- have excellent analytical skills
- be able to make evidenced-based decisions
- be able to show appropriate empathy whilst ensuring that you remain impartial.
You must be able to write clearly and effectively.
The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.
This is an exciting opportunity to help make a difference to society.
Please note, if you have applied for this post within the last 6 months you need not reapply.
How to apply
Your application should be in the form of written CV only, submitted by 10am on 19 February 2018.