Caseworker

The PHSO is expanding, and we are recruiting additional caseworkers to help us meet increased demand for our service.

Our caseworkers bring experience from all walks of life, some have been solicitors, others nurses or complaints investigators in local government. Others are recent graduates who combine great customer service experience with writing and analysis skills. Whatever your background if the following sounds like you we’d love to hear from you:

• An analytical mindset, able to consider sometimes conflicting information and reach well-reasoned, impartial decisions
• Able to interpret evidence from lots of different sources and view things logically
• Empathetic and sensitive and able to communicate, in writing and verbally with people from all walks of life.
• Excellent writing skills, able to present complex information in a clear and easy-to-understand format.
• Resilient with a pragmatic and can-do attitude, some of our cases involve sensitive and upsetting situations,
• Regardless of background and experience our caseworkers all have the following in common
• They want to make a difference
• They have successfully balanced conflicting priorities, often in a fast-paced or dynamic environment
• They have worked or volunteered in a public-facing role (either face to face or over the phone or online)
• They are problem solvers

This is an exciting opportunity to help make a difference in society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.

We offer the opportunity for progression to all, we have seen Caseworker’s progress to Senior Caseworker positions, management positions, and positions in our internal quality and training teams, several of current Assistant Casework Directors joined us as Caseworkers.