About us
We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
As a caseworker you will be undertaking casework in a timely and proportionate way to our agreed internal and external standards.
We are looking for highly motivated individuals, with excellent customer service skills to join our team. Ideally, you will be able to successfully manage a varied workload, have excellent analytical skills, the ability to make evidenced-based decisions and show appropriate empathy whilst ensuring that you remain impartial. You must be able to write clearly and effectively.
This is an exciting opportunity to help make a difference to society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.
This role is a fixed term contract up to 29th March 2019. The start date for the role will be week commencing 22nd October 2018.
Please note, those who have applied within the last 6 months need not apply.
How to apply
Your application should be in the form of written CV and supporting statement.You should take into account the person specification and the competencies required for the role.
Applications should be submitted via our e-recruitment site.