HR Shared Services Team Leader

Closing date
13 December 2021 4:00pm
Length of contract

About us

We currently have around 450 employees based at our two sites in Manchester and London, with ambitious plans to grow our service, and our staff numbers, to deliver our new Corporate Strategy. Our vision is to be an exemplary public services ombudsman by providing an independent, impartial and fair complaints resolution service, while using our casework to help raise standards and improve public services.

We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve.

Our work is central to helping public services recover from the impact of COVID-19.

Our values of independence, fairness, transparency and excellence resonate through everything that we do.

About the role

PHSO HR Shared Services Team Lead

The Parliamentary and Health Service Ombudsman is building a new HR team to address the needs of today and ensure the business is fit for the future. There is much to be part of, from helping us establish working in a new hybrid environment, to implementing our new HR system, to ensuring all our people policies support new ways of working, to helping equip our managers to be the best they can be.

HR Shared Services Team Leader Role:

We are currently recruiting for a Human Resources Shared Services Team Leader based in our Manchester office.

This role will report into the Senior HR Business Partner with line management of a HR Adviser and HR Administrator.

The purpose of the role is to lead and manage a high performing first line HR Services Team. You will ensure the provision of a comprehensive HR administrative and advisory service for all employees in the organisation. This will include delivering an exemplary, customer-focused service ensuring compliance, accuracy, and consistency of advice.

This will include managing and developing the team, being the first point of contact for HR issues and supporting of all areas of HR admin including responsibility for providing accurate information to payroll. You will be instrumental in developing a HR Operating Manual and Standard Operating Procedure to build a knowledge hub internally.

You will ideally have experience of working in a Shared Service environment and have managed teams in a busy and evolving HR service. A Level 5 CIPD or equivalent is essential as well as up to date knowledge of employment legislation and experience of applying it would be extremely advantageous.

At PHSO our motto is “live well, work well”. We offer a generous range of benefits including membership of the Civil Service Pension Scheme, a highly competitive holiday scheme, flexi-time and hybrid work. Alongside this there’s also a range of CPD, wellbeing and employee assistance programmes that are geared to support development and growth.

The PHSO is committed to equality, diversity and inclusion in employment and welcome applications from all members of the community.

For further information, please speak to our recruitment partners at Hays Specialist Recruitment, Laura Kielty (0161 228 6900 / or Simon Winspear (07525 466 357 /

How to apply

Please submit your CV and Supporting Statement by 13th December 2021.

Apply Here