Internal Communications Manager

Closing date
21 September 2017 9:00am
Length of contract
Permanent
Salary
£39,523
Location
Manchester

About us

We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.

Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants. During the 2015-16 business year, we handled 29,046 cases and investigated or resolved 4,085 cases. In this period, the largest numbers of parliamentary complaints were about the Department for Work and Pensions, the Ministry of Justice, HM Revenue and Customs and the Home Office. The largest proportion of health complaints were about NHS hospital, specialist and teaching trusts, GPs and mental health, social care and learning disability Trusts.

When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.

About the role

We are seeking someone with a track record of providing strategic advice on improving internal communications and staff engagement, including designing and implementing campaigns to achieve agreed objectives. You will be used to planning and managing the production of internal communications channels. You will be able to demonstrate significant experience of commissioning, writing and editing content for different channels to reach staff on- and offline, as well as managing and organising events of different kinds.

How to apply

Your application should be in the form of written CV and supporting statement

The written statement should cover no more than 2 sides of A4 paper in font size 12, demonstrating why you think you are suitable for the post, and using examples to show how your knowledge, skills and experience meets the requirements of the person specification.  Any of the competencies may be tested at interview.

You should take into account the person specification and the competencies required for the role. Applications should be submitted via our e-recruitment site no later than 10:00am on Thursday 21 September 2017.

Apply now