Public Affairs and Insight Officer

Closing date
21 October 2021 10:00am
Length of contract

About us

We currently have around 490 employees based at our two sites in London (Millbank) and Manchester.

Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants

In 2019-20, we completed 1210 investigations about 1420 organisations. We upheld 54% of the complaints we investigated. This means that we found the organisation complained about had made mistakes or provided a poor service, and that this had a negative effect on the person complaining that had not been put right. 

When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment. 


About the role

We're looking for a proactive and dynamic Public Affairs and Insight Officer to support and deliver our policy and influencing work. This is a great opportunity for someone with experience of stakeholder engagement and an interest in public policy to help drive improvements in public services. 

The Parliamentary and Health Service Ombudsman is the independent organisation with responsibility for making final decisions on complaints that have not been resolved by the NHS in England and UK government departments. We use insights from our casework to encourage improvement in public services. 

The Public Affairs and Insight team is responsible for PHSO’s research, policy, stakeholder engagement and parliamentary accountability work. As one of three Public Affairs and Insight Officers you will have the opportunity to make a real impact. You will be expected to coordinate and support the delivery of policy, research and public affairs projects and will play a key role in helping identify and drive service improvements across the NHS and central government. 

PSHO work with third party recruiters, please note Reed may contact you to progress your application.

How to apply

Please submit your CV and supporting statement by Thursday 21st October 10AM.

Apply Here