About us
We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
We are looking for an IT Service Desk Analyst, with front line experience of end user support to join our small, ICT team.
Reporting to the Lead ICT Service Manager, you will be responsible for providing end user support for Microsoft technologies. Serving approximately 440 staff across our Manchester and London offices. Logging and resolving the enquiries raised over the telephone, self-service or face to face to deliver a customer focussed service.
As we’re small we don’t expect this to be a purely desk based role and we expect you’ll have direct interaction with end users.
You will have:
• Experience of working in an ITIL aligned environment.
• A passion for technology and a methodical approach to fixing issues.
• Previous experience of working in a customer-focused service provider environment.
• Good planning and organisational skills.
• The ability to meet targets and deadlines.
• Excellent communication skills, including verbal and written.
• Experience of working with and managing third party suppliers
How to apply
Please submit your CV and supporting statement by the 24th of October 2019