Elisabeth has worked across charitable and public sectors with a particular focus on dispute resolution and consumer protection. Since April 2020 she has been Chair of the Office for Legal Complaints. She is a former Chair of the Legal Services Consumer Panel and the current Chair of the Office for Legal Complaints, which oversees the Legal Ombudsman scheme.
Elisabeth is the Senior Independent Director and Chair of the Quality Committee at the Parliamentary and Health Service Ombudsman and is also Chair of the Assurance and Appointments Committee of the General Pharmaceutical Council, maintaining the independence of the Investigation, Fitness to Practice and Appeals Committees and helping to ensure that their decisions have the confidence of the public and the profession.
She is a Trustee of Support Through Court, supporting people going through the court process without legal representation, and Chair of the Prisoners’ Education Trust, a charity working across every prison in England and Wales to help prisoners achieve their potential through learning. In January 2019 Elisabeth was appointed on to the Civil Justice Council, providing advice to the Secretary of State, the Judiciary and Civil Procedure Rule Committee on the effectiveness of aspects of the justice system.
A trained CEDR accredited mediator and experienced negotiator, in her spare time Elisabeth is studying for an MSc in Dispute Resolution.