Members of the Board

Our organisation is governed by a unitary, decision-making board made of executives and non-executives which provides robust oversight and Parliament of the effectiveness and efficiency of the organisation.
Published: 29 November 2016
Last updated: 24 September 2026

The core purpose of the Board is to lead, provide stewardship, and to preserve and build our reputation.

The Board does not make individual casework decisions.

Register of Board members' interests

Our Board members are required to make annual declarations of their external financial interests and any relevant personal interests.  They also report new interests as they arise. 

Non-executive members

Our non-executive Board members bring an external perspective to our corporate governance.
They come from diverse professional backgrounds and bring a wide range of experiences.
Polly Curtis: Senior Independent Member
Professor Anne Davies: Non-executive Board member
Michael Parsons: Non-executive Board member
Sir Dave Thompson QPM DL: Non-executive Board member
Amerdeep Clark: Ex officio member
Dr Mark Chakravarty: Non-executive Board member
Professor Sir Stephen Powis: Non-executive Board member
Sir Jonathan Jones: Non-executive Board member

Executive members

Our executive members form part of the Executive Team.
Paula Sussex: Ombudsman
Rebecca Hilsenrath: Chief Executive
Karl Bannister: Deputy Ombudsman