Summary of expectations

Published: 15 September 2026
Last updated: 15 September 2026

Working in partnership to build the NHS Complaint Standards 

A group of organisations across the health sector in England worked together to help create the NHS Complaint Standards:

  • Action against Medical Accidents (AvMA)
  • Carers Federation
  • Care Quality Commission
  • Dental Complaints Service
  • Department for Health and Social Care
  • General Dental Council
  • General Medical Council
  • General Optical Council
  • General Pharmaceutical Council
  • Health and Care Professions Council
  • Healthwatch England
  • Independent Sector Complaints Adjudication Service
  • NHS England
  • NHS Improvement
  • NHS Resolution
  • Nursing and Midwifery Council
  • Parliamentary and Health Service Ombudsman
  • Patients Association
  • POhWER
  • The Advocacy People 
  • VoiceAbility