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Download sample paragraphs to support good complaint handling in your organisation.

Published: 31 October 2023

Last updated: 14 September 2026

Sample paragraph to refer people to the Ombudsman

Use and adapt this sample paragraph to refer people to the Ombudsman.

Download copy [Word 26KB]

Letting people know you welcome their complaint

Adapt these example paragraphs to let people know you welcome their complaint.

Download copy [Word 1.14MB]

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