Our role and relationship with Parliament

​​We were set up by Parliament over 50 years ago to help both individuals and the general public. Rob Behrens, CBE is the current Ombudsman.

We make final decisions on complaints about the NHS in England and public services delivered by the UK Government and a range of other public bodies. For a full list of the organisations we can investigate, please see our complaint checker.

We were set up by Parliament to provide an independent complaint handling service. We share findings from our casework with Parliament to help them scrutinise public service providers and hold them to account. We also share our findings more widely with others to help drive improvements in public services.

We are accountable to Parliament and our work is scrutinised by the Public Administration and Constitutional Affairs Committee.