When you make a complaint, we need to understand your personal experience and how the issues affected you. Simple, clear language that explains what happened is always more helpful than complicated, formal writing.
We know some people find AI tools helpful for writing. But remember - AI providers may use your information to train their systems and may process it in other countries. Avoid entering sensitive personal information unless you’re confident about how it will be used and protected.
If you do use AI, here are some suggestions to get the best results and make sure your complaint still sounds like you.
- Focus your prompts on your experience and how it made you feel. A prompt is a question or instruction you give to the AI tool. See our examples of useful AI prompts to help with your complaint.
- Do not ask AI to add legal arguments, use formal legal language or refer to laws to make your complaint sound more ‘official’.
- Always check AI-generated text to make sure it’s accurate and reflects your own personal experience.
Useful prompts for AI tools to help with your complaint
The following AI prompts may help you to fill out our complaint form. A prompt is a question or instruction that you type into an AI tool to tell it what you want help with.
You should remove any personal information that could identify you, such as your full name or NHS number, and use placeholders instead while you are drafting the complaint, such as [the nurse] or [my advocate]. You can then add your personal details directly to the complaint form without having to share it with the AI tool.
Prompt suggestion 1:
I need to clearly explain what happened on [date] when [describe the situation]. Here are the details: [provide all the facts and circumstances]. Help me organise these into a clear structure that shows what happened first, second, third and so on.
Prompt suggestion 2:
I need help organising this information about what the organisation did wrong: [list all the specific issues]. Please help me put this into clear sentences. Focus on the facts of what actually happened and do not make any assumptions.
Prompt suggestion 3:
Help me describe what happened in simple, clear language: [describe each issue in detail, including who was involved, what they said or did, and when it happened]. Help me express this clearly while keeping it in my own voice.
Prompt suggestion 4:
Help me explain how this affected my daily life and how it made me feel. Here's what happened to me: [describe specific impacts on your health, work, family, finances or emotions. Explain how long problems lasted, what you couldn’t do and any on-going effects]. Make sure each impact is connected to what went wrong.
Prompt suggestion 5:
Rewrite the text below as a clear, polite complaint. Use only the information I have provided. Do not add or invent new facts. Be concise and professional, but not too formal. Include a closing paragraph suggesting how I would like the complaint to be resolved.