Making Complaints Count is our new podcast where we'll be exploring the power of complaints and how organisations can use them to learn and improve.
Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
Sadia Mir, member of our Public Engagement Advisory Group joins us on the latest episode of our podcast. She shares her experiences of the group and how it helps to improve our service.