Our five-year strategy marks an exciting new chapter for our organisation.
It's built around three priorities:
- driving public service improvement
- improving user experience
- raising awareness and trust.
Our new strategy sets out how we will take a more active role in using complaints data and evidence to identify risks, prevent harm and strengthen accountability across the NHS and government.
You can read Paula's thoughts on the new strategy in her blog.
Our vision
We deliver fair and impartial justice for individuals and drive improvements in public services for everyone.
Our values
