15 September 2026
Our How we can help leaflet explains who we are and what we do.
The leaflet explains:
- what complaints we can investigate
- what you need to do before you can bring a complaint to us
- what to expect from us
- how we can help to put things right.
The leaflet has our contact details, including a QR code to scan and visit our website.
Read the leaflet online or download a printable version (links below).
If you are an organisation that would like copies of this leaflet, call us on 0345 015 4033.