Performance against our Service Charter 2019/20 Quarter 4 (January to March)

Giving you a good service

Commitment Quarter 4 (Jan - March 2020) Change from Quarter 3
  Complainant feedback Complainant feedback
12. We will treat you with courtesy and respect 89% -1%
13. We will give you a final decision on your complaint as soon as we can 46% -6%
14. We will make sure our service is easily accessible to you and give you support and help if you need it 66% +1%
Overall section score 67% -2%