| |
Complainant feedback |
Organisations we Investigate feedback |
Complainant feedback |
Organisations we Investigate feedback |
| 1. We will explain our role and what we can and cannot do |
76% |
89% |
0% |
+3% |
| 2. We will explain how we handle complaints and what information we need from you |
76% |
81% |
+5% |
-4% |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible |
74% |
N/A |
-10% |
N/A |
| 4. We will keep you regularly updated on our progress with your complaint |
76% |
77% |
+3% |
-8% |
| Overall section score |
75% |
82% |
0% |
-3% |
