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August 2014 performance statistics

  August 2014 April to August 2014/15 April to August 2013/14
All enquiries received 2,131 10,982 12,203
Assessments: enquiries we take a closer look at 522 3,003 3,146
Ongoing NHS investigations 1,791 1,791 905
Ongoing Parliamentary investigations 550 550 211
Total completed health investigations 204 1,318 218
Total completed Parliamentary investigations 57 284 70
Total investigations completed 261 1,602 288

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.