How we are performing

We publish a range of information about our work, much of which is scrutinised by Parliament. 

Annual reports

Our annual reports give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Quarterly performance statistics

We also publish information about the number of enquiries, assessments and investigations we handle.

Performance against our Service Charter

Our quarterly dashboard reports show how we are performing against the quality standards in our Service Charter, and help us understand where we need to improve. Our understanding has been further enhanced by research to explore the topic of impartiality. Download summary report of findings [PDF  238.46 KB].

Quality Standards

Our Quality Standards measure the quality of our casework decisions. We map our Quality Standards scores to our Service Charter scores. This means we are able to compare our quality scores with feedback from complainants and organisations we investigate. By analysing the differences between scores, we can identify areas that require improvement.

Staff surveys

You can see the results of our recent staff surveys here.