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How we are performing

We publish a range of information about our work, much of which is scrutinised by Parliament. 

Annual reports

Our annual reports give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Quarterly performance statistics

We also publish information about the number of enquiries, assessments and investigations we handle.

Performance against our Service Charter

Our quarterly dashboard reports show how we are performing against the quality standards in our Service Charter, and help us understand where we need to improve.

Staff surveys

You can see the results of our recent staff surveys here.