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August 2015 performance statistics

We received more enquiries between April and the end of August this year compared to the same period last year.

  August 2015 April to August 2015/16 April to August 2014/15
All enquiries received 2,363 11,420 10,976
Assessments: enquiries we take a closer look at 580 3,091 2,968
Ongoing NHS investigations 1,710 1,710 1,702
Ongoing Parliamentary investigations 326 326 532
Total completed health investigations 239 1,279 1,311
Total completed Parliamentary investigations 79 298 284
Total investigations completed 318 1,577 1,595

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.